Complaints & Appeals

Complaints are received through the company’s complaint email: info@inspectionboard.com or internally from employees etc. these complain forms are made available upon request and on the company website.

Upon receiving a complaint, the complainant is given proper acknowledgment of receipt of complaint using email or post.

Upon receiving a complaint, the director confirms whether the complaint is related to Inspection Board certification activities or if it is related to certified client.

If the complaint is deemed to be related to the certification or other activities of Inspection Board then the director will either start the complaint review process or assign someone responsibility for it.

If the complaint is deemed to be related to any of the company’s certified clients, the complaints are logged using the Complaint Log Form and then forwarded to the respective client using proper means i.e email or post.

Complaint Review & Decision

Complaints review is conducted by the Quality Manager, the merit of the complaint validity is evaluated by considering factors like previous trends, employee performance, performance indicators and investigation of the process.

All necessary information is gathered and verified by the Quality Manager during this complaint review.

Upon the completion of CAR process, the complainant is informed.

Appeals on Inspection Board. Decision are made by clients and stakeholders through the company’s Complaint and Appeal system, you can send us email: info@inspectionboard.com

Upon receiving an appeal, the appellant is given proper acknowledgment of receipt of the appeal using email or post.

Upon receiving an appeal, the Quality Manager will conduct the Appeal Review Process or assign personnel or team to conduct the review.

Appeal review is conducted by Quality Manager, the validity of the appeal is established by reviewing all audit reports and the findings from the audit or certification project in question.

All necessary information is gathered and verified by Quality Manager during this review.

The results of previous similar appeals are taken into account for making a decision.

If the appeal review results in the favor of the appellant, proper actions are taken in order to overturn the decision that is being appealed. If any corrective action is required a CAR Form is used to initiate a Corrective Action Request. Upon the completion of review process, the complainant of review process, the complainant is informed.